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Terms & Conditions

These are the terms and conditions applying to the use (including the purchase of products and services) from this website at

By using this website and/or placing an order you agree to accept the following terms and conditions and consent to us contacting you or using your information (as per details in our privacy policy).

Please read these Terms carefully (and note that they may be updated at any time).

1.   Acceptance of orders

1.1   We must receive payment in full for the products and/or services ordered prior to our acceptance of your order.

1.2   Our acceptance of your order occurs when we dispatch the goods ordered (unless we have previously notified you that we do not accept your order or you have cancelled your order).

1.3  Our acceptance of your order brings into existence a legally binding contract between us. We do not accept orders from persons under the age of 18 or from persons who are unable or are not authorised to enter into legally binding contracts through this site.


2.   Ordering

2.1  Osteomedia may reserve the right not to accept your order if:

2.1.1   We have insufficient stock to deliver the products you have requested or the stock is no longer available;

2.1.2   We do not deliver to your area;

2.1.3   One or more of the items you ordered was incorrectly priced due to a typographical error.

2.2   If we do not accept your order we will notify you by email or by telephone and reimburse you with any sum paid to us from your credit card as soon as possible (by method of our choosing). We shall not be obliged to offer any compensation for any disappointment suffered.


3.   Pricing

3.1   The prices payable for the products and/or services that you order are those set out on our website.

3.2   Osteomedia reserves the right to adjust the price and specification of any product and/or service on the website at its discretion and at any time without prior notification.

3.3   All our prices are displayed and billed to you in pounds sterling (GBP). If you purchase from outside the UK, currency fluctuations, credit card and bank charges may make be applied to the amount you are billed on your credit card or bank advice/statement.

3.4   You may be required to pay extra for delivery.


4.   Delivery

4.1   Orders received by 1pm are normally dispatched the following working day by first class post. Occasionally, orders may take more than one working day to be dispatched (but within 3-5 working days).

4.2   Products will be delivered to the address you provide us (for delivery) at the time the order was placed. It is your responsibility to ensure that the delivery address you provide to us is correct and accurate at the time the order is placed.

4.3   Occasionally it might not be possible for us to deliver to some locations.

4.4   We shall use reasonable endeavors to meet any date agreed for delivery. In any event we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.5   If the product and/or service are not available for any reason, we will email you to notify you of any delay and/or provide you with the option to cancel or adjust your order accordingly.

4.6   Once we have dispatched the products that you have ordered, you become the legal owner of those products and we will not be liable for any loss or damage to the products howsoever caused. You are advised to take out appropriate insured cover.

4.7   If your order is returned to us because delivery could not be carried out for whatever reason then you will be responsible for the costs of delivery and any additional redelivery costs.


5.   Returns

5.1   Returning any item from this catalogue within 14 days of delivery will be taken as notice of cancellation of your order (or relevant part).

5.2   On receipt of the returned goods Osteomedia will give you a refund, exchange or credit note for the amount you paid for the items (but not the postage) or an exchange credit as required. You must however, notify us and return the goods to Osteomedia within 14 days in order to receive a refund,  exchange or credit note.

5.3   There is a no refund policy on discounted, sale or special offer items.

5.4   It is your responsibility to inspect the products immediately upon receipt and notify us by email within 14 working days if the products are damaged or do not comply with these terms. If you fail to do so, you will be deemed to have accepted the Products.

5.5   Where a claim of defect or damage is made, you will pay for, and be responsible for  the return of the products to us.

5.6  Images of the Products appearing on our website are for the purposes of representation only. You purchase the products with the understanding that this is the case. We will not accept products as faulty on the grounds of any differences in appearance to pictures of the products featured on the website.

5.7   All products must be returned by the customer at the customer's expense. The customer is also responsible for adequately insuring the products during their return.

5.8   Products to be returned must clearly display the order number given by us (at the time of ordering) on the package.

5.8   Where returned products are found to be damaged due to the fault of the customer, the customer will be liable for the cost of remedying such damage.


6.   Import Duty

6.1   Products ordered from our site for delivery outside of the UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and are not able to predict their amount. Please contact your local customs office for further information prior to placing your order.

6.2   It is your responsibility to act in compliance with all applicable laws and regulations of the country for which the products are destined. Osteomedia will not be liable for any breach by you of any such laws.


7.   Liability

7.1   Osteomedia reserves the right to withdraw any products and/or services from the website at any time without prior notice and shall not be liable to anyone for any such action or for refusing to process an order.

7.2   If the products that we dispatch do not comply with your order or are damaged or defective or the quantity delivered is incorrect we shall have no liability to you unless you notify us by email or post of the problem within 14 working days from the date of delivery.

7.3   If you do not receive the products which you have ordered from out site, we shall have no liability whatsoever to you unless you notify us of the non-delivery within 14 days of the date of our acknowledgement of your order. If you notify us of the non-delivery of products in accordance with this clause, our sole obligations will be to:

7.3.1   Make good any shortage or non-delivery; or;

7.3.2   Replace any products that are damaged or defective; or;

7.3.3   Refund to you the amount paid by you for the products (by method of our choosing). 

7.4   Osteomedia will not be liable to you for any consequential damage, loss or expenses (including loss of profits, business or goodwill) whatsoever. Our liability shall be limited to refund to you the price paid by you for the products and/or services.

7.5   Osteomedia will not be held responsible for any delays once we have dispatched goods and they are in possession of the courier and/or Royal Mail.

7.6   Your consumer statutory rights on returns are not affected.


8.   Privacy Policy

You acknowledge and agree to be bound by the terms of our privacy policy which forms part of these terms.


9.   Severability

If any term or provision of these Terms is held invalid, illegal or unenforceable for any reason by any count of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these terms had been agreed with the invalid, illegal or unenforceable provision eliminated.


10.   Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.


11.   Intellectual Property

This website is operated and owned by Osteomedia. Permission is granted to electronically copy and to print in hard copy this web site for the sole purpose of placing an order with us. All trademarks, product names and company names or logos herein are the property of their respective owners. No permission is given by us in respect of the use of any such intellectual property including brand names, photographs, product names, titles or copyrights and such use will constitute an infringement of the owners' rights.


12.   Contact

If you have any further questions regarding this website and/ or these terms and conditions, or in the unlikely event that you have any complaints about products and/or services, please contact:


Thank you for visiting Osteomedia.

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