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Questions & Answers

Are the products on sale here compliant with the advertising standards requirements?

Yes, Osteomedia's product range has been created in accordance with the CAP code guidelines, set by the ASA. Much is changing in the field of osteopathy regarding the claims that are made and the content of the advertising material used by the profession as a whole. All claims made within the context of advertising/marketing must now comply with the guidelines set by the Advertising Standards Authority (ASA).


How does the payment system work?

You can pay with all major credit cards via our PayPal page. You do not need a PayPal account. You will be taken to PayPal's secure checkout to complete your purchase.


What are the delivery timescales?

Orders received by 1pm aim to be dispatched the following working day by first class recorded post.


What is the returns policy?

You need not worry as all products come with a 14 day money back guarantee. Just return it to us within 14 days in its original condition to obtain a refund (excluding delivery cost). Please include your name, address, purchase date, and purchase amount. Return Address:  Osteomedia, 6 Centurion Close, London, N7 8UF. Please also send an email detailing the items and reason for their return.


What if I am ordering from outside of the UK?

The additional postage costs have been calculated according to the geographical region from which you are ordering.


How are the postage costs calculated?

The postage costs reflect the 'UK Royal Mail' and 'Parcel Force UK' calculaion costs with the cost of packaging added.


Is it possible to set up mutual links to this website?

Yes. If you are a provider of osteopathic products and/or services we can organise a mutual web link. Simply send an email to:


I have an unanswered question?

Please contact us at if you require further information.


Note: Please refer to the Terms and Conditions and Privacy Policy pages for important addittional information.


Thank you for visiting Osteomedia.

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