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Shipping & Returns


1.   Orders received by 1pm are normally dispatched the following working day by first class post. Occasionally.

2.   Products will be delivered to the address you provide us (for delivery) at the time the order was placed.

3.   If the product and/or service are not available for any reason, we will email you to notify you of any delay and/or provide you with the option to cancel or adjust your order accordingly.

4.  If your order is returned to us because delivery could not be carried out for whatever reason then you will be responsible for the costs of delivery and any additional redelivery costs.



1.   Returning any item purchased from this Osteomedia within 14 days of delivery will be taken as notice of cancellation of your order (or relevant part).

2.   On receipt of the returned goods Osteomedia will give you a refund of the amount you paid for the items (but not the postage), exchange or credit note.

3.   There is a no refund policy on discounted, sale or special offer items.

4.   It is your responsibility to inspect the products immediately upon receipt and notify us by email within 7 working days if the products are damaged or do not comply with these terms.

5.   Where a claim of defect or damage is made, you will pay for, and be responsible for  the return of the products to us.

6.   Products to be returned must clearly display the order number given by us (at the time of ordering) on the package.

7.   Where returned products are found to be damaged due to the fault of the customer, the customer will be liable for the cost of remedying such damage.


See 'Terms and Conditions' for more detailed information.

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